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Sunday, March 5, 2023

WWCPD

ME: CP would put it on file. 
MICE ELF: At least let us discuss the issue first. 
ME: Phine. 

UT: Hey, Dr. Zoffis sent a prescription for PITA for Lipitor 20mg #30 with 1 refill. 
CP: Finally. They've only been calling us every day for the last fortnight. 
UT: It's not just that. I wouldn't announce every prescription we receive. 
CP: Right. Sorry. There's always more to the story. Do go on. 
UT: After I typed that one, another Rx popped up for Lipitor 20mg. This time it is for #90 with 3 refills, with no notes or acknowledgment of the first.
CP: The plot thickens. 
UT: I know what you're going to say, but NUTIT doesn't know how we do things here. 
NUTIT: Huh?
CP: Keep doing your new hire CBTs. 
UT: Thoughts?
CP: Put it on file. It's a valid Rx. We have the tracking ID#, a time stamp, and no note on the hardcopy to disregard previously sent Rx. 
UT: That's what I was going to do. Some pharmacists will call or cancel one. 
NUTIT: My last ones did. 
CP: Mostly newbies I'd assume. Why? It's a waste of time. Think about it. For as many times as we have trouble getting new refills from patients' providers, this is a bonus, a boon. File it away for next time and move on. I'll do this for every prescription except C-IIs.
NUTIT: You don't call? You don't delete one? 
CP: Again, why waste my time? It's valid and will save us time in the future when the patient thinks they are out and needs to request another refill. 
UT: Considering all the ways to request refills now: Pharmacy app, MyChart, in office, in person, etc, it's amazing how difficult it has become to actually get patients their refills. 
CP: Never mind the ones whose requests are denied for "needs office visit". 
UT: This way we have one in the bank. 
NUTIT: Never thought of it like that. 
CP: Because you didn't work with us and your former pharmacists were obsessed with the wrong mundane minutiae. 
UT: What does everyone else do? 

#NotAMindReader 
#YouSentIt

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