WWCPD

ME: CP would put it on file. 

MICE ELF: At least let us discuss the issue first. 

ME: Phine. 

UT: Hey, Dr. Zoffis sent a prescription for PITA for Lipitor 20mg #30 with 1 refill. 

CP: Finally. They've only been calling us every day for the last fortnight. 

UT: It's not just that. I wouldn't announce every prescription we receive. 

CP: Right. Sorry. There's always more to the story. Do go on. 

UT: After I typed that one, another Rx popped up for Lipitor 20mg. This time it is for #90 with 3 refills, with no notes or acknowledgment of the first.

CP: The plot thickens. 

UT: I know what you're going to say, but NUTIT doesn't know how we do things here. 

NUTIT: Huh?

CP: Keep doing your new hire CBTs. 

UT: Thoughts?

CP: Put it on file. It's a valid Rx. We have the tracking ID#, a time stamp, and no note on the hardcopy to disregard previously sent Rx. 

UT: That's what I was going to do. Some pharmacists will call or cancel one. 

NUTIT: My last ones did. 

CP: Mostly newbies I'd assume. Why? It's a waste of time. Think about it. For as many times as we have trouble getting new refills from patients' providers, this is a bonus, a boon. File it away for next time and move on. I'll do this for every prescription except C-IIs.

NUTIT: You don't call? You don't delete one? 

CP: Again, why waste my time? It's valid and will save us time in the future when the patient thinks they are out and needs to request another refill. 

UT: Considering all the ways to request refills now: Pharmacy app, MyChart, in office, in person, etc, it's amazing how difficult it has become to actually get patients their refills. 

CP: Never mind the ones whose requests are denied for "needs office visit". 

UT: This way we have one in the bank. 

NUTIT: Never thought of it like that. 

CP: Because you didn't work with us and your former pharmacists were obsessed with the wrong mundane minutiae. 

UT: What does everyone else do? 

#NotAMindReader 

#YouSentIt