CP: Why is "no" such a difficult word to understand?
CPP: What are we discussing today?
CP: The word "NO".
CPP: Usually one of the first words we learn as toddlers.
CP: And a word whose boundaries we, as toddlers, like to continue to push; even more so as adults.
CPP: No is defined as "not any; a negative response; not at all; to no extent".
CP: Yet people will try to find wiggle room; to attempt to modify or attenuate the meaning by arguing unreasonably.
CPP: Meghan Trainor had it right when she preempted her potential suitor with "NO".
CP: Yet he persisted.
CPP: Like our patients when we tell them "no" to anything.
CP: Do you have the covid vaccine? NO.
Is my Percocet due today? NO.
Can I get my refills early? NO.
Did my prescriber call yet? NO.
All followed with "but, but, but."
CPP: Jon Snow.
CP: Precisely. I think of a bastardization of his quote to Sansa: "Everything before the word 'but' is horseshit." In this case, "everything AFTER the word 'NO' is horseshit".
<example conversation (how it should go)>
CPP: Do you have the covid vaccine?
CPP: Thank you.
CP: Good day.
<end scene, applause for a great performance, curtain. . . right?>
NO. . .
<Actual Pharmacy Scene>
CP: Do you have the covid vaccine?
CP: But I have a medical condition.
CP: I'm 65yo.
CP: I'm diabetic.
CP: My doctor said I should get it.
CP: I'm a healthcare worker.
CP: I like to lick doorknobs.
CPP: Weird. No.
CP: And shopping carts.
CP: But I needs it.
CP: Your mother was a hamster.
<repeat. all day. every phone call. every visit.>
CP: Persistence will not reward you. Patience will.
CPP: All you are doing is delaying my ability to help others.
CP: Well, to help them by telling them "no".
CPP: Of course. I wish we had a "no" button on the phone or a digital board that flashed with a big red "NO" or "X" when we hit it.
CP: It would break in the first hour.
CPP: Accept the fact that no really means no.
CP: No always means no.