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Tuesday, August 30, 2022

Be Nice

CPP: What is one request you have, whether it's in retail or other interactions with humans?
CP: Be nice. 
CPP: Sounds simple. 
CP: It is. I wrote a post years ago about how there are two types of people who make an impression on you: nice people and assholes. When the phone rings, and businesses have Caller ID, don't be the asshole that causes the employees to play "nose goes"; same can be said phor when we see your phace bouncing down the aisles toward us. 
CPP: You're either memorable in a positive or a negative way?
CP: Or you fly under the radar because you're just being a decent, pleasant human being. 
CPP: I get the sense there is a negative story coming. 
CP: Right your are, Ken. 

CP: Welcome to CP's Drachm-A-Rama. Are you picking up?
Totally Witchy Ass Twat: Duh. That's why I'm in the pickup line. 
CP: Oh. It's going to be one of these interactions, is it?
TWAT: I'm here to pick up for my husband. 
CP: Ok. I just need your ID so I can scan it into the register. <holds out hand to receive said ID>
TWAT: <drops ID on counter under outstretched hand>
CP: <Stares at TWAT and continues holding out hand>
CP: As i my hand. I placed it there so you would be able to place it in my hand, so I wouldn't have to pick it up and so I could politely return it to you. I'm not a servant and you will treat me respect. Now put it in my hand. 
TWAT: This is ridiculous. 
CP: I know. Who knew being polite was so difficult.
TWAT: <retrieves ID from counter and slams it into my hand>
CP: I've only met you twice since I've been at this location and you have always been this rude to my staff. I truly look forward to waiting on you. 
TWAT: I bet you do. You haven't been so nice either. 
CP: Right. Expecting you to be a decent human is a tall order. Next time be nice or don't come here. I will train you to be a better patient or I will dismiss you phrom my store. 
TWAT: <scoffs and slams everything into her bag>
CP: Sometimes you get bad customer service because you're a bad customer. 

CPP: Please tell me you ended that with "now go away or I shall taunt you a second time"?
CP: I just smiled broadly and waved like Forrest Gump greeting Lt. Dan. 


Monday, August 29, 2022

My Own Research

CP: I miss the toddler years. 
CPP: Your own?
CP: Yes, and watching children through that age. 
CPP: Why? 
CP: Because they always want to try things on their own. "I can do it all by myself" is a common refrain. 
CPP: Good for them. That's how they learn. 
CP: And there comes a certain point where you learn things you can do and things you can't do; to trust experts either to show you or teach you, or to do the work for you. That's why we pay professionals. 
CPP: Except pharmacists. We don't get paid for our brains. 
CP: Right. But we, like other professionals, know a lot and people still come to us for our wisdom. 
CPP: Why is today's theme "My Own"? 
CP: Besides these songs? My Own Prison, My Own Worst Enemy, My Own Summer (Shove It)? There are some times when doing things on your own is ill-advised, counterproductive, or a waste of time. 
CPP: And today's story?
CP: A waste of time. 

CP: Welcome to CP's Drachm-A-Rama Bait and Tackle and Pharmaceuticals. How may I help you?
Fairly Rash And Not Knowledgeable: Did my doctor call in my prescription?
CP: She did. 
FRANK: How much does it cost?
CP: $36.00
FRANK: For a cream for my face?
CP: Yes. 
FRANK: My doctor said this would help. 
CP: She is a dermatologist, this is her bailiwick. 
FRANK: I'm not sure if I'm going to get it. 
CP: Due to cost? Or something else?
FRANK: "I'm going to do more research. I don't want my face to get worse."
CP: <makes actual air quotes> "More research?" Of what kind? You went to a doctor, a specialist in the field of Dermatology, a doctor who diagnosed your condition based on her expertise in this field of specialty, who told you to get this prescription filled and it would help and yet you "are going to do more research"? What, pray tell, will this involve that supplants this doctor and her educational expertise and years of practice?
FRANK: I just want to make sure it's safe. 
CP: Ok. Let me know what you decide. 

CPP: Did she get it?
CP: Yeah. About half an hour later. 
CPP: Exhaustive research, that. 
CP: Indeed. People take longer to research their lottery numbers and the samples for their cheeseboards than she did. 
CPP: You were most persuasive. 
CP: I like to think so. 

Thursday, August 25, 2022

How Do You Explain Free?

CP: Remember the guy who complained that his copay was $0.00?
CPP: Yeah. Didn't he say something along the lines of "I don't need a handout. I PAY for my stuff."?
CP: That's the guy. 
CPP: What happened this time?
CP: The asterisk. 
CPP: The asterisk? Oh. Oh yeah. The asterisk is a bitch; gets people all the time. Why do they make them so small on those advertisements?
CP: Marketing 101 - size matters.
CPP: Ok. Let's hear it.

Dude In A Rush Really Heeding Every Ad: I saw your sign. 
CP: Did it open up your eyes?
CP: You'll have to be more specific as we have more signs than Dolores Umbridge had Proclamations. 
DIARRHEA: I saw your ad for flu shots. 
CP: And you thought to yourself "today is the day"!
CP: Have you filled prescriptions with us before?
DIARRHEA: I have not. 
CP: Okay. I just need to see your insurance card. 
DIARRHEA: The sign said "free". 
CP: It did. It still does, in fact. 
DIARRHEA: <stares vacantly>
CP: It's free to you, but someone pays; and it's not me. 
DIARRHEA: I have Medicare. 
CP: Right. So they, as your insurance provider, are paying the cost; ipso facto it is "free". 
DIARRHEA: I don't understand. Your sign says it's free. 
CP: If your copay on a medication is zero, you pay nothing. It still costs to fill it and bill and put medication from the big bottle into the little bottle, but those costs are paid by your insurance, Medicare in this case. Free to you does not mean without cost. Again, someone is paying for it. 
DIARRHEA: I'll wait until I learn more. 
CP: Interesting takeaway phrom this conversation.

CPP: He didn't get the shot?
CP: Nope. 
CPP: Because he didn't understand the concept of free?
CP: Yes. 
CPP: Is this the first year flu shots have been available in pharmacies? 
CP: You would think every year is the first year. Oh, and remember about a decade ago when I started writing this page how I mentioned Flu Shots would become the next "impulse buy" at checkout?
CPP: Yes. You were most prescient. 

Wednesday, August 17, 2022

EVERYwhere, Did You Say?

CPP: What are today's musings, CP?
CP: Adults "look" for things the same way kids "look" for things: <child/teen opens fridge door, looks at the first 3 inches of space, doesn't see what they seek, closes door and complains "we're out of xxx...">
CPP: Very true. And?
CP: People don't read. Most CAN, but it's a choice to NOT. 
CPP: I take it these two facts are somehow related? 
CP: Indeed they are. 

CP: Thank you phor calling CP's Drachm-a-Rama, how may I help you?
Verily I Looked Everywhere, Like I'm Exhausted: I can't find my Losartan. 
CP: I'm not sure how calling me can help you phind it. I work at the pharmacy, I don't do search-and-rescue. 
VILE LIE: I just finished filling my pill box for the week and I have no more Losartan. 
CP: That's strange. We just filled this phor you 9 days ago; the same day you signed phor it. It left the pharmacy in your hands so again, I am not sure how I may provide assistance; or why I am necessary for this conversation. 
VILE LIE:"I looked everywhere for them!"
CP: Did you, though? In your car? Under the bar? In the loo? Near your kazoo? On the shelf? Near the Christmas elf? Did you check your purse? Or near pages of verse? 
VILE LIE: I need my medication and I looked everywhere. Can I get more?
CP: You may always purchase more, provided there are refills remaining, but your insurance will not pay again so soon. 
VILE LIE: Why not? 
CP: They just paid for a 90 days supply 9 days ago. They're not inclined to pay phor your mistake. Seek, and ye shall phind. 
VILE LIE: I'll check again but you need to get me a refill. 
CP: Ok. I'm going to get back to work now and you can keep looking. Until you've exhausted all possibilities, you need not contact me again. I give it 2 hours before you call to tell me you found them. 

<3 hours later>
VILE LIE: I found them. 
CP: No shit. Amazing what happens when you ACTUALLY look EVERYWHERE. Of course you piqued my curiosity and I need to know the answer to the Mystery of the Missing Medication. 
VILE LIE: The reason I didn't find them is they're now green; they were white before. 
CP: Wait. Instead of looking at the label on the bottle that clearly reads: "LOSARTAN", you opened the bottle, looked at the tablets and said "Hmm, green, nope." then proceeded to call me, waste my time, then spend 3 more hours looking phor them?
VILE LIE: Well, it sounds bad when you put it like that. But no one told me they changed from white to green. 
CP: Is there a green sticker on the bottle? 
CP: Let me guess, you didn't read that either?

CP: And this is why signs don't work. 
CPP: As you always say, "I can explain it to you, but I can't understand it phor you". 
CP: I can give you a sign, but I can't make you read it. . . or comprehend it.

Monday, August 15, 2022

Keep Your Doctor Out Of It

CPP: I miss the days when people trusted us. 
CP: I miss the days when people did their own jobs and didn't tell other people how I do mine. 
CPP: Oooh. What happened?
CP: Offices. Overstepping, as usual. Tired of "it'll be ready when you get there?". Had enough of "your pharmacy has to call us for your refills?" Let's try "phorget what your pharmacy told you, we know better. 
CPP: I pheel there is a story to illustrate this. 
CP: But of course. 
CPP: Don't call me a butt. 
CP: Hello. We received your new prescription for Novolog pens. 
She Thinks U Couldn't Know: What's my copay?
CP: Since this is a preferred item on your insurance's formulary, you have a zero copay. 
STUCK: So it's no charge?
CP: That is what zero means. Does it mean something different where you come from?
STUCK: Just making sure I don't have to pay. 

<fast forward to the next day>
STUCK: Did my doctor call in another prescription?
CP: Yes. For Humalog. But we still have the Novolog from yesterday. Why?
STUCK: Well the office called me this morning and said you couldn't fill my prescription and that my Novolog is no longer on formulary and that I have to switch to something else. 
CP: But I spoke with your yesterday. I filled the prescription and told you your copay was zero.
STUCK: Then why did my office call to tell me it wasn't covered? 
CP: As I do not work in their office, I cannot answer that question. Since I am the philler of the prescriptions and I, for the purpose of this discussion, spoke directly with your insurance who assured me there is no copay and this is the preferred medication, I would trust me over the office; the office that writes the prescriptions and knows naught of what I do here. Mayhap it would behoove you to ring them directly and ask them the same query? 
STUCK: I don't want to change from what has been working. 
CP: And you needn't. 

<Later that day>
CP: Did you phind out why your office is messing with your prescriptions? Or where they are receiving their information? 
STUCK: No. They just said it's no longer covered and I have to switch. 
CP: But I'm the pharmacist; I phill the prescriptions; I bill the insurance; I tell the office if something is not covered and initiate the message to the office alerting them to the requirement of a prior auth. None of these things happened. Your insurance covered the medication at no copay. 
STUCK: Can I still get my Novolog. 
CP: You poor poor dear. They really confused you, didn't they?
STUCK: Yes. 
CP: Phind a new doctor, one who leaves the hard stuff to the professionals. 

Tuesday, August 9, 2022

Sleep On It

CP: What is a "sleeping pill"?
ME: Well there's no such thing as a "pill" anymore so that's a bit of a misnomer. 
MICE ELF: Yeah, I mean sleeping "tablet" is more apropos. 
CP: Yes. We all know this. My question is phrased using the patient vernacular, not the professional one since this is how we receive queries phrom patients. So. . . ?
ME: A tablet that helps you fall asleep. 
MICE ELF: Like a Kindle? How about a medication designed to bring about drowsiness; a soporific, if you will. 
CP: Yes. Our interpretations of "sleeping pill/tablet/draught or soporific" are all the same. I used to believe everyone used these words to convey the same meaning; I discovered I am wrong. 
ME & MICE ELF: How so? 
CP: Yes. Apparently, it took the phollowing conversation to show me how wrong I have been all these years. 
Pt: I need my sleeping pill refilled. 
CP: Okay. What's the number or the name? 
Pt: I don't have the name; it's the one I take for sleep. 
CP: You mean the Ambien we filled last week?
Pt; Yeah. No. My doctor said that you gave me the wrong one. 
CP: But you do take Ambien, yes?
Pt: Yes. But my doctor said you gave me the wrong one; there is another. 
CP: You sounded like Yoda to Obi-Wan: "No. There is another". Do you know the name of this "other" sleeping tablet?
Pt: No. 
CP: I'm not seeing anything for sleep. 
Pt: It's for my restless legs. 
CP: Oh. You mean the carbidopa-levodopa? The Sinemet? 
Pt: That's it!
CP: No. It's not it. While it may help with your RLS and thereby allow you to sleep without twitching like my frogs in dissection lab, it is in no way ever considered a "sleeping tablet". 
Pt: But it helps me sleep. 
CP: Just because something helps you sleep does not make it a "sleeping tablet". Red Bull may give me wings, but in no way am I a pilot. 
ME: That's as bad as the people who cry "Do you know how important this medication is? Do you?"
CP: Nope. Please, educate me in the ways of the medication oh great "random-taker-of-something-someone-told-you-to-take-for-some-reason-you-are-misremembering". Please, educate the drug expert on drugs. I bet you explain to your plumber how to fix your toilet too, huh? 
MICE ELF: You're doing it wrong!
CP: I want to visit these people where they work.