Facebook and Twitter


and follow my blog on Twitter @pharmacynic to receive notifications on new posts.

Thursday, May 9, 2024

A Talking Horse

CPP: <calculating a dose>
Most Rude Encounter Dame: Hello?
CPP: <recalculating dose>
MR. ED: Excuse me. Hello?
CPP: <re-recalculating dose>
MR. ED: <moves to side to be more visible> Hello? 
CPP: <grabs Katana Spatula> WHAT?
MR. ED: Did I bother you?
CPP: Nope. Irritated. What do you need?
MR. ED: I was't sure you heard me. 
CPP: Once is enough. You hadn't even stepped to the counter initially when you started "hello! hello! hello!" let alone gave me a chance to answer. 
MR. ED: I wasn't sure anyone was back there. 
CPP: When was the last time you went to a pharmacy, or any business, and the gates were up, the lights were on, and it was closed? 
MR. ED: You didn't answer. 
CPP: First, you didn't give time for a response and second, believe it or not, I actually do other work than stand at the register waiting for people to purchase stupid shit at my counter. Like calculating doses for a child which I was doing but I guess you buying this bottle of gummy vitamins was so much more phucking important than this kid's medication so let's phocus on you. 
MR. ED: You don't have to be rude. 
CPP: The Golden Rule is NOT treat others the way YOU want to be treated; it's treat them the way THEY want to be treated. You set the tone. I'm matching it. 
MR. ED: <looks at Woman In Line Behind Unusually Restrained phor help> There's a register up front. That's what they get paid to do. Go there. 
WILBUR: <shrugs> Don't look at me. You were rude. 
CPP: Thank you. You acted like a toddler tugging on mommy's skirt pointing at candy and going "mommymommymommymommymommymommy" and have the nerve to complain that I am rude. Phuck off. 
MR. ED: <slinks away>
WILBUR: Gotta love the public. 
CPP: Pharmacy counters are way too open and people are way too rude. Give me vending machines to ring out the bags in will call and put them in a separate space of the pharmacy. 

#CloseThePharmacy 
#ImNotACashier 

Friday, May 3, 2024

ChatGPT - Is My Refill Due?

Flow Chart


+-------------------------------+

|     Is it time for a refill?  |

+-------------------------------+

                |

                v

         +--------------+

         |   Check      |

         |   Prescription|

         |   Bottle     |

         +--------------+

                |

                |

                v

     +-----------------------+

     |  Is there enough     |

     |  medication left?    |

     +-----------------------+

                |

                |

                v

       +-------------------+

       |   Refill Needed?  |

       +-------------------+

                |

                |

      +-----------+-----------+

      |                       |

      v                       v

+--------------+       +---------------+

|  Yes           |       |   No            |

|  (Go to pharmacy) |       |  (Contact doctor)|

+--------------+       +---------------+


Friday, April 26, 2024

But. . . How Are You Doing That?

CP: People have amazing talents. 
CPP: I know. I've seen the TikToks. But I'm guessing we're not discussing how we spend our toilet time. 
CP: No. I'm talking about people with talents they don't even know they possess. 
CPP: Pharmacy-related?
CP: Natch. 
CPP: What's today's talent?
CP: Mental Magic.
CPP: Let's hear it. 

CP: CPs Playhouse. How may I help you? 
Tragically Unprepared Refill Dude: I'm calling about my refills. 
CP: Ok. What about them? Do you want to know if you have refills? If they are ready to be picked up? To be filled? What "ABOUT" your refills are you inquiring?
ME: I really do hate calls that begin with "I'm calling about. . ." and there's a pause.
MICE ELF: Ditto.
TURD: I need to refill my prescriptions. 
CP: Do you have the numbers?
TURD: No. 
CP: Do you know what you need refilled?
TURD: I do have the names. <starts listing drug names>
CP: Quick question: Where are you getting the names?
TURD: Off the bottles. 
CP: The bottles?
TURD: Yes. 
CP: The bottles with the numbers?
TURD: Yes. But they are too small and I'd have to get a magnifying glass. 
CP: You called me, correct?
TURD: Yes. 
CP: To call in refills. 
TURD: Yes. 
CP: Which you decided to read off the bottle. 
TURD: Yes. 
CP: Ok. Just hoping your mental magic extended to thinking ahead before you called. Continue. 

CPP: At least he knew what he needed. 
CP: True. But don't tell me you don't have the numbers, then proceed to read phrom the bottle, the names. 
CPP: Most people will call that a win. 
CP: It's more like dropping points and getting a tie after giving up an own goal at the end of stoppage time. 


Thursday, April 25, 2024

7 Shelves

CPP: What is the most difficult concept phor people to grasp?
CP: Normally I'd say "reading comprehension" but today I'm going more basic with "counting". 
CPP: Normally you'd say "I can explain it to you, but I can't comprehend it phor you". What made you chose "counting" today?
CP: People who cannot phollow simple directions to locate items on our shelves. To wit:

Looking On Shelves Timidly: Do you have any beet root?
CP: I have some Bloody Beetroots in my Spotify. 
LOST: No. I'm looking for the powder kind. 
CP: Ok. It's on these shelves around the corner. Follow me. <walks to opposite end of counter>
LOST: <follows> 
CP: They're on the fourth shelf down, from the top. 
LOST: <sticks hand out, eyes pessimistically> I don't see it. 
CP: That's the third shelf. 
LOST: <drops hand>
CP: That's the fifth shelf. 
LOST: <points at bottom shelf, begins to count>
CP: Phrom the top. 
LOST: <places hand on top shelf, moves to second shelf and says "one">
CP: Stop. Put your hand on the top shelf. 
LOST: <looks at bottom> 
CP: TOP SHELF. 
LOST: <touches top shelf>
CP: Now count with me - one, two, three, five. Why did you skip four?
LOST: <shrugs>
CP: Back up one shelf; that's the fourth shelf. 
LOST: I thought you said bottom. 
CP: Either way, I have seven shelves; the fourth shelf is the same whether you count phrom the bottom or the top. 
LOST: Oh. 
CP: Now move left. 
LOST: <moves right>
CP: Your other left. 
LOST: Got it. 
CP: How did you phind your way to my pharmacy today? 

CPP: That's downright painful to hear. 
CP: It was worse to be there. I kept thinking I was getting punk'd. Now I know why those programs are so successful; people are either really dumb or really gullible. 
CPP: Or, the worst combo, both!

Wednesday, April 24, 2024

A Watched Pot

ME: You seem distracted. 
MICE ELF: What thoughts are hoggin' your noggin?
CP: The way people will argue with you, make your case for you, realise it, then get mad at you for making them look the fool and still send a complaint up to corporate. 
ME: Oh do tell. 

CP: CP's Drachm-a-Rama. How may I help you?
Lost In Mental Purgatory: I was calling about my refill?
CP: That's a statement disguised as a question by the inflection at the end. Do you have a question about your refill or are you telling me your query without providing me your information first?
LIMP: I'm LIMP. And I am calling to ask why I don't have my refill yet. 
CP: Certainly. 
LIMP: I called it in last week. 
CP: You did. And, as promised, we promptly faxed it to Herr Dr. Zoffis. 
LIMP: "You people don't follow up"?
CP: We, the people, do follow up; four times, in fact, did we up the follow. 
LIMP: "I'm sitting here and it's been a week and no one called me". 
CP: Why would I call you?
LIMP: To tell me my refill is ready. 
CP: But if it is NOT ready, why would I call you? Do you seriously expect businesses to call you to tell you they have nothing to tell you? How would that go exactly?
--"Hello, Mr. L-I-M-P. It's CP. Hear ye, Hear ye: Still no refill for thee."
--"10:00 and all is well. Still no refills for Mr. L-I-M-P"
--"Mr. LIMP has nothing to see here. Move along. Move along."
LIMP: But I've been waiting. 
CP: Right. At home. Near your phone. Which, I assume, makes calls to places other than my pharmacy, mayhap Herr Dr. Zoffis even? Hmm? You should have followed up yourself if it were so important since we can't be trusted, apparently. 
LIMP: But you people don't follow up. 
CP: Not my prescription, not my problem. 
"I don't know what you heard about me
But a bitch can't get a refill out of me
No Cardizem, Xanax, there won't be
Refills for motherfu@kin' L-I-M-P"

ME: I guess that's better than "L-I-M-P Bizkit is right here". 
MICE ELF: Don't Urban Dictionary that one. 
CP: He was a little salty after I got done with him. 
ME & MICE ELF: <retching>
CP: Turns out, after we spoke, Herr Dr. Zoffis sent the Rx within the hour. I wonder what LIMP said to Dr. Zoffis. 
ME: I bet he didn't call them "you people". 
MICE ELF: At least he rose to the occasion of calling them himself. 
CP: Get up, Stand up! Phone in your refills!

#NotMyPrescriptionNotMyProblem 
#NotMyCircusNotMyMonkeys 

Tuesday, April 16, 2024

Available

Available - adj: able to be bought, obtained, used, or reached. 

ME: Why the definition? 
MICE ELF: Oh, did someone keep using a word in a way that opposes its meaning?
CP: You may say that. 
ME and MICE ELF: Let's hear it. 

Patient's Expensive Eliquis Is Not Generic: Why is this so expensive?
CP: It's a brand only medication and your insurance has it listed in their top tier. 
PEEING: "My doctor said there's a generic for Eliquis."
CP: There is not. 
PEEING: He said there is. 
CP: Well if he said so, I guess it's true. Did he read it on the internet? 
PEEING: I don't know. 
CP: One was approved by the FDA in 2019, but it will not come to market until April 2028. 
PEEING: Right. He said it's available but you can't get it yet. 
CP: Huh? 
PEEING: It's available, but you can't get it. 
CP: Can you define the word "available" as you perceive it? I'm really curious how "available" means "not available" to you. 
PEEING: I guess I'll just take this one until you can get it in. 
CP: I'll get it in as soon as it's available; in April 2028. 

ME: Maybe he thought the doctor said "approved"? 
CP: No. Don't let him off the hook that easy. He was adamant it was available, not approved because I asked that as well and he didn't understand "approved" either. 
MICE ELF: Why do people have such loyalty and dedication to their doctors? Even in light of evidence to the contrary directly from the experts' mouths, the pharmacists, the doctors' words carry more weight, as if they could never be wrong. 
CP: They do work in a practice. 

#NoRespect 
#ButMyDoctorSaid 
#BastardStepchildrenOfHealthcare 

Thursday, April 4, 2024

Where Is It?

CP: You would think the easiest questions would allow for the easiest answers, correct?
ME: I would think. 
MICE ELF: ME, too. 
ME: Which leads us to believe this is not the case. 
CP: Precisely. 

Fungal Female Seeking: I will be picking up my prescription for a cream today. Can you tell me where to apply it?
CP: What are you treating?
FFS: My feet are itchy and white between my toes. 
CP: I'd apply it there. 
FFS: But where?
CP: On your feet. 
FFS: But where do I apply it?
CP: Did you see a doctor?
FFS: Yes. 
CP: What was the diagnosis?
FFS: Athlete's foot. 
CP: Apply it on your feet. 
FFS: But where do I apply it?
CP: On the itchy, white patches. 
FFS: Not on the soles of my feet?
CP: Do they itch?
FFS: No.  
CP: Did your doctor tell you to apply it to the whole foot?
FFS: No. That's why I'm asking you. 
CP: <makes note to send doctor coal for Christmas> If it's itchy and you know, spread some cream. If it's dry and white and scaly, spread some cream. 
FFS: But where. 
CP: In the bathroom? Your bedroom? Kitchen? I'm no longer sure I know how to answer this. 
FFS: Okay. I'll ask again when I come down to pick it up. 
CP: Make sure it's tomorrow when CPP is here. 

CPP: Thanks phor that. 
CP: No problem. 

Monday, February 19, 2024

Do They Forget?

CPP: What's the most frustrating thing about taking a vacation or not having a partner?
CP: Floaters. Hands down. 
CPP: All of them?
CP: Not necessarily all of them. This is always a debate and you hate to paint ALL floaters with the same brush. 
CPP: But?
CP: No "but"; I choose to complain about the floaters who are managers or staff at their own stores, stores they run on the daily, who come to my store and decide to change things. 
CPP: I've been a manager and staff and had my own stores for most of my career. I have floated to help on short days or to cover vacations and I have never gone on a redecorating spree somewhere I am moonlighting for only a shift or two. I can understand moving the label or fingerprint scanner or mouse if you're opposite-handed. It's a pharmacist station setup and you have to be comfortable but. . . 
CP: The last time I was sans partner, I came back to work to discover the phollowing: 
1. Someone changed my order points to keep all the expensive drugs they ordered in stock (for someone who hadn't even picked up their initial Rx yet). STOP. We don't stock it for a damn good reason. 
CPP: That's a dick move. Order what the patient needs for today and let me decide if I want to keep it or not, especially if we have trained this patient to call in their 90 days supply a few days early each refill. It makes no sense to keep $3k worth of a drug on my shelf for 90 days for one patient. 
CP: 2. Someone took my computer/monitor desk down and placed it on the floor because the terminal was too high, and didn't replace it. 
CPP: It's one thing to adjust your work area where you need to function for 12 hours, but put everything back the way you found it. 
CP: 3. Someone literally rearranged my shelves: they moved my inventory around and shifted the heights of the shelves! 
CPP: Okay that's a bridge too far IMHO.
CP: That would be like being invited to a friend's house for dinner and to spend the night and deciding to rearrange their kitchen because you don't like their work triangle, where the silverware and cups are located, then moving all the furniture in the bedroom because the feng shui felt off, rising in the morning, and leaving without explanation or replacing everything, all before your friend wakes. 
CPP: Your friend walks around the house all day shaking her head going "WTF!?", unable to drink her coffee because the spoons are now in the bathroom and the fridge is in the den all the while questioning your relationship. 
CP: But she can't complain because you're her only friend who will visit. 
CPP: That's a rather dark picture of floater coverage. 
CP: Dark times, indeed. 

Part Deux:
CP: What makes a good floater?
CPP: If you have a policy or procedure specific to your store, believe the store to which you are floating has one as well. 
CP: Correct. The pharmacist is the interchangeable cog in the mechanism. When you walk in, ASK how they handle their fridge items, their reconstitutes, their oversized items. Don't presume to do it your way if it flies in the face of how this store appears to do things. 
CPP: I'll ask when I arrive and do it their way all day. I may ask why they do it this way and explain how and why we do it differently at my store, but I'm not there to change things; I'm there to be YOUR pharmacist and I respect that. 
CP: Just as we expect the same courtesy from those who fill in for us. 
CPP: Naturally. 
CP: That's not a lot to ask.