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Friday, April 24, 2020

In Case We Forgot

CP: Remember how before all this started we weren't respected?
CPP: Yes.
CP: And now we're respected less, to the point of invisibility?
CPP: Yes.
CP: I miss the good old days when it was just disrespect by prescribers and their offices.
CPP: What brought about this nostalgic stroll?
CP: I had to call an office and their phone prompt reminded me of our nonessential status with them.
CPP: Their phone tree had no option for "Pharmacist"?
CP: That and. . .

<phones office, presses "doctor line"
Office Of Pure Stupidity: Doctor's Line? Whassup?
CP: I have an important question about an urgent e-script one of your prescribers just submitted. Based on the medication and indication, it appears the patient needs it soon and I, unfortunately, do not carry this. Can I speak with the prescriber about options?
OOPS: This is the doctor line for urgent calls. Hold please.

*Thank you for calling OOPS refill line. Please call your pharmacy and have them send an electronic refill request. Leave your information for your refill. *BEEP*

CP: Hi. This is CP. I am Head Pill Pauper at Palace of Pills. I was calling because a new medication you prescribed is not available in my store, or locally. I have another strength we can substitute for the short-term until my order arrives if the patient really needs this tonight.

<4 hours later>

CP: Pill Paupers Paradise. How may I help you?
Prescriber at OOPS: I was calling about a prescription I sent earlier.
CP: Would this be the Rx for Ana L. Fischer?
POOPS: It would. I had a question about it.
CP: Would this be an answer to the voicemail I left?
POOPS: What voicemail?
CP: The one I was forced to leave this morning. The one I left immediately after receiving the prescription, typing it myself, calling around to other stores to see if anyone had it? The one I left explaining all of this after calling your prescriber line but the receptionist deemed my sense of urgency only required being turfed to the refill line?
POOPS: I never got your voicemail. I never knew you called.
CP: So now I need to revisit the entire conversation with you. Even though I left all this information and we could have resolved this earlier, my call wasn't deemed important enough to not only be pushed through, but to generate a memo that I called. Sweet. So why were you calling?
POOPS: I wanted to see if you had the Rx in stock.
CP: No.
POOPS: Do you know who may?
CP: No one.
POOPS: Can you order it?
CP: Had you taken my call this morning, I could have had it tomorrow. Now I can't get it in my store for 2 more days.
POOPS: Well we can call the patient. I think she can wait.
CP: Nice. I have some of a lower strength if you want to hold her over for a couple days.
POOPS: I'll call you back.

<2 hours later>
POOPS: She says she can wait a couple days. Go ahead and order it.
CP: Ok. I'd hate to be in her condition right now, but I will order it. Please add me to your list of local pharmacies that has this in stock since I am the only name on the list right now.
POOPS: Will do. Thanks for your help.
CP: It's what I do.

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