UT: I've realised during all of this COVID chaos that people's perceptions of pharmacy haven't changed.
CP: As have I. Their approach to a New World and its expectations has altered but they continue to treat pharmacy as they always have.
UT and CP: Poorly.
UT: Like a necessary evil with which they have to deal instead of the valuable service we provide.
CP: You're talking about the people from last week.
UT: Right. For some reason patients continue to have different expectations of us than they do of the rest of the world and it's rather consistent with multiple occurrences.
CP: Let's revisit.
CP: How may I help you?
Dude Asking For Things: I am here to pick up my prescriptions.
CP: I am sorry sir, but we have nothing for you.
DAFT: My doctor was supposed to call 2 hours ago when I spoke with him on a televisit.
CP: Apparently he did not as I have nothing in my pharmacy for you.
DAFT: Are you sure?
CP: <raises hands>
DAFT: What are you doing?
CP: The old Sure commercials. You know the jingle? "Raise your hands if you're Sure!"
DAFT: Can you call him?
DAFT: Why not?
CP: He's not my doctor. It's after 7pm and he's likely closed.
DAFT: But I need it.
CP: I guess he didn't think it was that important or he would have called. Maybe try his after hours number or his e-chart.
UT: Which would be like this scenario playing out in today's world:
UT: Hi! I'm here to pick up my curbside grocery order.
Grocery Store Worker: We have no order ready for you.
UT: My wife was supposed to call it in 3 hours ago.
GSW: Again, we have nothing here.
UT: Can you call her for it?
UT: Why not?
GSW: She's your wife. That would be weird.
UT: It was worth a shot.
GSW: It really wasn't.
UT: It apparently works at my pharmacy.