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Wednesday, June 20, 2018


Someone asked me to answer the question of pharmacy visitors should be called: Patients or Customers. Simply put, here is my response. 

Patient: A person receiving or registered to receive medical treatment. (Yes)

Treatment: Medical care given to a patient for an illness or injury. (Yes)

Care: The provision of what is necessary for the health, welfare, maintenance, and protection of someone or something. (Yes)

Provision: The action of providing or supplying something for use. (Yes)

Customer: A person who buys goods or services from a shop or business. (No)

Goods: Merchandise or possessions. (No) 

Regardless of practise location, pharmacy visitors are patients. 

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