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Friday, April 15, 2016

Misheard at the Pharmacy

Pt: Can I put this on layaway?
This got me thinking, maybe that's what we should call it. When we put prescriptions on hold, they are on layaway for up to 6 months. Now if we could just get people to pay on them while they are unfilled...
CP: Would you care for us to put this on layaway for you in our computer? This way, all you have to do is contact us and ask us to prepare it for you. No dropping off, no waiting, all convenience.
Pt: Yes. That'd be lovely.
CP: There's a charge for this. You have to pay the cost of our restocking fee now for us to hold it. This way, if you choose not to pick it up within the 6 month limit, we retain the processing fee for our effort. Once filled, the deposit will be applied to your co-pay.
Pt: And if I don't have it filled or the prescriber changes my medication?
CP: It happens. But those are risks we are willing to take for you. You don't have to worry about losing the prescription.
Pt: What if I move?
CP: Good question. We can transfer your prescription to any pharmacy you choose. The fee would then cover the relocation costs associated with your prescription. Prescribers often charge for copying their files. Thinking about it, shouldn't we follow this lead and charge for Profile Requests? 

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