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Thursday, July 28, 2016

It's Not Open For Discussion

There are truths. There are facts. There are laws. 
When it comes to these things, there can be no debate about their existence or validity. 
And yet...

CP: CP's pharmacy where we obey all the laws. How may I help you? 
Nurse Is Not Nice Yet: I'm calling in a prescription. 
CP: Phantastic. Let er rip. 
NINNY: <completes verbal assault on my ears> Anything else? 
CP: Yes. You said the prescriber is a CNP. 
NINNY: Sorry. She's a PA. 
CP: Okay. I just need her CTP#. 
NINNY: I have her DEA#. 
CP: Which is neither spelled nor pronounced CTP#. Try again. 
CP: It's her Certificate To Prescribe Number; hence CTP#. 
NINNY: I don't have it. I have always called in prescriptions this way and we have never had a problem with any other pharmacy...until you. 
CP: Phunny. When I've politely asked for information, I've never had a problem with an office providing it to me without drama...until you. 
NINNY: Well we don't have it. 
CP: In order to write a prescription, all non-doctor prescribers MUST have a CTP#. This number MUST appear on all written and electronic scripts and MUST be provided when phoning in the prescription. 
NINNY: I don't have it and we've never done it this way. 
CP: Would you like me to fax the State Law to you? 
NINNY: YES! <rattles off fax number>
CP: Then you will call back with the CTP# and an apology? 
NINNY: <Click> 

<15 minutes later> 
CP: You're a go for CP. 
NINNY: <politely> I have the CTP# you requested. 
CP: Thanks. Was that so hard? 
NINNY: <grumbles> 
CP: Sucks being wrong, huh? Next time, learn something instead of being a vicious twat. It's my job to know the laws I have to obey. Perhaps your office manager could use an update and send a memo. 

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