After spending some quality time this past weekend at my local Apple store, I realized what an amazing concept they have for their retail outlets. I think I want to work with them on designing a pharmacy.
A technician will greet you as you enter the store. She will ask the reason for your visit today then direct you to the appropriate person/area of the store while entering your personal and insurance information on an iDevice and alerting that person to your needs.
Second person will instantly know why you are here-to pick up a prescription, to drop off a prescription, to have us check your insurance, to get a flu shot, for counseling, etc. She will guide you to the appropriate table/counter/area where a technician will answer all your questions and assist you with your needs that day. The pharmacists will be behind a counter/wall checking your prescriptions as the orders appear but will walk them out and review them with you. A technician/cashier with another iDevice will scan your credit card for payment and have you sign, with your finger, right on this device and your transaction will be complete.