Pharmacy Patient Bill of Rights

You have the right to choose your doctor.
You have the right to choose your pharmacy.
You have the right to switch pharmacies at any time.
You have the right to have your prescription filled.
You have the right to have it filled correctly.
You have the right to pay cash for any prescription your insurance denies for requiring prior authorization. (I am NOT refusing to fill it. Please, pay cash for it. You may. It's your RIGHT.)
You have the right to be counseled on any prescription we fill for you.
You have the right to HIPAA privacy.
You have the right to call in your refills.
You have the right to call your own doctor for refills. (Hey, they are YOUR prescriptions.)
You have the right to wait for your prescription.
You have the right to come back for your prescription.
You have the right to expect me to fix the errors your prescriber makes; to contact the office for clarification (to the best of our abilities); to screen for drug interactions; to ensure you receive the correct medication at the correct dosage in the correct form and in the correct amount.


You do NOT have the right to pay cash for and receive controlled substances early.
You do NOT have the right to have anything filled quickly.
You do NOT have the right to yell at or abuse any member of my staff.
You do NOT have the right to have us bill your insurance for you. (We do. It's a courtesy.)
You do NOT have the right to expect us to use a discount card.
You do NOT have the right to expect a price match.
You do NOT have the right to "just a few to get me through the weekend". (Try that at the bank.)
You do NOT have the right to expect me to automatically refill prescriptions for you.
You do NOT have the right to expect me to call/fax your doctor for your refills. (Most offices don't want us to do that anymore.)


I have the right to refuse to fill any prescription based on professional discretion. Keep that in mind.
I have the right to determine my own professional discretion. Keep that in mind.

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