I already did a post on adapting Disney's FastPass to the pharmacy for prioritization during normal hours. After navigating the Rings of Hell known as Ticketmaster to procure my TOOL tickets the other week, I had a new thought: Preferred line treatment.
We can sell passes to be the first in line on your narcotic due date. They will be VIP passes good for one date at a time. We can also hold a lottery to distribute a limited number of tickets for each day. I suggest an auction for the most prized day, Friday! Instead of being told to come back the next day after 10am or 11am, we will guarantee your prescription will be ready by 8:05 or 9:05am (5 minutes after the Rising of The Gates in your store) on the promised date. We will number the chairs in the waiting room 1-5 and you will claim your prized seat that morning. Busier stores may adapt this idea to accommodate the number of chairs in their waiting area, or greediness of their staff.
CP: Your prescription cannot be filled until next Tuesday.
Pt: What time will it be ready?
CP: Since we do not open until 8am, we need everyone to give us until 10am to finish the morning's work that awaits us upon entry to the Hallowed Halls of Hygeia.
Pt: Can I not get it any quicker?
CP: Your prescription, as well as the others we promised for that day and the ones entered into our system overnight, all get the same treatment and take equally as long. Let's not forget about all of the new prescriptions people will be bringing to us they also need that morning.
Pt: Isn't there anything you can do?
CP: We did just start a new pilot program. We are selling seats in our waiting area. The first 5 patients to purchase seats will have their prescription guaranteed to be ready for pickup by 5 minutes after we open.
Pt: Go on.
CP: However, patients must remain in their seats until their names are called. If they are found to be lurking, standing, malingering, or otherwise impatiently hovering, their ticket becomes void and non-refundable and their prescription enters the general queue. Might this interest you?
Pt: Yes. How much does it cost?
CP: Each seat license is $25.00 for priority seating if purchased before closing the night before your fill is due. Any remaining seats that have not been purchased go on sale on a first-come, first-serve basis or a lottery the morning of filling. There is no discount for waiting until Filling Day.
Pt: Any other restrictions?
CP: As of right now, Fridays are the most popular days for narcotic pickups. For this reason, tickets will be auctioned off every Wednesday at 9pm.
This will check many of corporate's boxes: great customer service and guaranteed repeat business along with a little extra cash flow.