Are We Speaking The Same Language?

CP: Good Day Madam I'm Adam.

What The What: You're a palindrome? 

CP: Something like that. 

WTW: Why are you calling me? 

CP: We processed your refill and the insurance will not pay for it. 

WTW: I called my insurance last week and they told me they do pay for it. 

CP: As of today, they do not. 

WTW: Yes they do. 

CP: It needs a prior authorization. 

WTW: No it doesn't. I called them. 

CP: They may pay for it AFTER the prescriber submits the prior auth. 

WTW: No. I called them and they told me it's covered. You must be doing something wrong. 

CP: Of course. I shall bear the blame for this. If I could take on any more burden I'll need 80's shoulder pads under my clothes. Here's how the "you must be doing something wrong" part of your argument crumbles: I enter your insurance information. I enter your prescription information. I hit "enter" on my keyboard. I wait. Your insurance responds with "paid" or "denied". The only thing I could be "doing wrong" is hitting "enter" incorrectly. Unless...

WTW: Unless what? 

CP: Nah. It couldn't be that. 

WTW: Be what? 

CP: The only thing that could be wrong would be if you provided me with incorrect information. But that wouldn't happen, would it? 

WTW: No! I called my insurance before I brought you that prescription. 

CP: Okay. Just for phun, I have to ask. Whom? 

WTW: What? 

CP: Whom did you call? 

WTW: My new insurance. 

CP: What new insurance? 

WTW: The one that starts the first of next month. 

CP: You do realise this is March, right? 

WTW: Yes. 

CP: And that April is still 2 weeks away? 

WTW: Yes. 

CP: And the new insurance starts in April...in 2 weeks...which is not today? 

WTW: Yes. 

CP: So when I explained to you it wasn't working and you told me I must be "doing something wrong", you know now that it was YOU "doing something wrong"? I cannot process prescriptions for phuture dates if the insurance is not in effect. 

WTW: Oh. I didn't think about that. 

CP: Obviously. See you next month.