No. No It Is Not

People will believe what they want to believe no matter the evidence in front of them or what learned professionals may tell them.

[The Earth is round. (Why is this even a thing?)]

CP: How may I help you today? 

Ordinary Citizen Raging And Pestering: I have a question about this product. 

CP: Go for it. I shall have an answer for you. 

OCRAP: Is this the same as Rexall? 

CP: Say again? 

OCRAP: Is this the same as Rexall? 

CP: Rexall? 

OCRAP: Yes. 

CP: Rexall is a pharmacy. Not a product. 

OCRAP: Well my wife has a bottle of Rexall and wants this to replace it. 

CP: Rexall is a pharmacy. It's also a line of products. They make all kinds of items. 

OCRAP: So is this the same thing as Rexall? 

CP: As Rexall what? That's like going to CVS and asking simply for "Equate".
OCRAP: I don't know. She has a bottle that says "Rexall" on it. I just want to know is this the same thing?
CP: Okay. Sorry for my less-than-valiant attempt at answering your question. Please allow me one last go. Hold the bottle closer to me. Closer ... Closer ... Right there. <I touch the bottle> Now, close your eyes. Listen to the mellifluous tone of my voice speaking these words. Picture the bottle your wife has. Focus on it. Are you focusing?
OCRAP: Yes.
CP: Where is it?
OCRAP: On her dresser.
CP: Focus harder. Concentrate. See only the bottle. Wait. I got it. I see it.
OCRAP: You do?
CP: Yes. This is most definitely the same thing as Rexall.
OCRAP: How'd you do that?
CP: Part of my skill set as a pharmacist.
OCRAP: You are amazing!
CP: I know.
OCRAP: Thank you so much.
CP: No worries. It's what I do. Before you go?
OCRAP: Yes?
CP: She needs a refill on her KY too. Your vision was unfocused at the beginning and I saw it there too.
OCRAP: She's not supposed to be home.