These conversations must take place elsewhere.
They must. It's the only thought that keeps me sane.
Here is my vision after yesterday's all-too-typical conversation.
CP: Thank you for calling CP Pharmacy where all your dreams come true. How may I help you?
DUDE: You shorted me.
CP: <doesn't offer meaningless apology for something which may not be our fault> Let me research that for you.
DUDE: I was supposed to get 90 and you only gave me 30. You shorted me. It's quite obvious.
CP: Aaaaaand...Nope.
DUDE: Um, yep.
CP: How about nope? Your prescriber only wrote for 30 tablets.
DUDE: But I take 3 a day. That's only 10 days.
CP: With refills no less.
DUDE: But I should get 90.
CP: Why?
DUDE: Because I take 3 a day.
CP: Why not ask for 270? Why stop at 90? Maybe she only wanted you to receive 30 at a time.
DUDE: I still say you shorted me.
CP: Okay. Here's an experiment for you. Call your bank.Tell them they shorted you. Tell them you wanted a check for $20,000 but the one payroll direct deposited was only for $1,000 and you deserve more. Even though you have refills (one check per week for the term of your employment) you feel you deserve more. I'm sure they will call your employer's payroll department and get this little oversight remedied for you.
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